How can I check the status of my order? You can check the status of your order by accessing the Order Look-up section available here. *Please note that the order status does not represent the delivery status for physical products. Related articles When will I receive the product(s) I ordered? The status of my order is complete. Why didn’t I receive licensing information? I lost my licensing information. How do I retrieve it? How can I stop subscription payments (cancel automatic renewal)? How can I place an order?