There are several reasons why your credit/debit card may have been declined. Below is a list of the most common reasons and the recommended course of action for each:
|
Issue |
Solution |
|
Insufficient funds |
Top up your account or extend your current credit limit |
|
The servers of the card-issuing bank could not be contacted |
Try the transaction again. If the issue persists, please contact your bank directly. |
|
Card-issuing bank does not authorize online transactions |
Contact the issuing bank and ask them to activate this service. |
|
The credit/debit card is not authorized for international transactions
The transaction is declined due to a 3D-Secure System failure. |
Contact the issuing bank and ask them to approve the transaction.
Make sure that you have set up the 3D-Secure password correctly and enter the security code received via SMS from your bank in the pop-up box.
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