Shopper(Buyer) Knowledgebase
Billing & Payment
- How can I place an order?
- How can I stop subscription payments (cancel automatic renewal)?
- Why wasn’t my card accepted?
- Why am I charged sales tax?
- How will the charge appear on my card statement?
- What happens after I place an order?
Delivery
- When will I receive the product(s) I ordered?
- I lost my licensing information. How do I retrieve it?
- How can I check the status of my order?
- How can I get a new Back-up CD/DVD?
- I ordered a Back-up CD/DVD. When can I expect to receive it?
- The status of my order is complete. Why didn’t I receive licensing information?
Product Support & Details
- How can I get a discount?
- Why can’t I activate the product on a different device?
- How can I get product support?
- How do I find my Malwarebytes Premium license key?
- How do I deactivate my Malwarebytes Premium license key?
- How do I upgrade to the latest version of Malwarebytes for Windows?
Other
- How do I register for 2CO myAccount?
- How do I change the password for the 2CO myAccount?
- How do I change my e-mail address?
- Where can I find the Terms and Conditions?
- What is the Download Insurance Service?
- What is the 2CO myAccount and how do I access it?