Shopper(Buyer) Knowledgebase
Billing & Payment
- How can I place an order?
- How can I cancel my order (and get a refund)?
- I have a charge from Avangate on my statement. What is it for?
- Why does Avangate ask for personal information when I place an order?
- I have received an order confirmation request when paying with my PayPal account. Why?
- I need payment assistance. Who do I contact?
Delivery
- I have not received my product.
- I lost my license/order information. How do I retrieve it?
- How can I check the status of my order?
- I paid using PayPal e-check. When will I receive my product?
- I have received a license code(s) but not the software itself. Where is my product?
- When will I receive the ordered product?